AGM/GM – Technology&Service Delivery

January 13, 2024
Urgent
Application ends: April 23, 2024
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Job Description

About the job

Position/Title: AGM/GM – Technology& Service Delivery

Department: Engineering

Employment Type: Full time

Location: Bangalore

Shifts (if any): 10:00 AM – 8:00 PM (candidate should be flexible to work as per business requirement)

Experience: 15-20 years

Key Responsibilities

Extensive experience in managing Level 1, Level 2 enterprise product support with focus on ticket/service request management with a team of experts, focusing on timely resolution, . within defined / agreed SLAs.

Hands on experience in providing product solution design, configuration, testing and documentation in FinTech / RegTech space.

Must be from Banking / FinTech space with experience in Asset Management products implementation and customer support.

Should have experience in managing customer experience and satisfaction.

Experienced in leading large teams that analyze, research and resolve complex issues both independently and through interaction with clients, colleagues and other departments.

Strong “eye to detail”, Data analytics and visualization experience. Proficiency in at least one data visualization or dashboard tool (Power BI, Tableau, etc.) would be advantageous.

Extensive experience in client management, senior stakeholder management (US& UK), managing COE; will be involved in recruitment, people management, driving technical projects.

Experience in identifying transformation/automation opportunities and demonstrated success of the same.

Major KRA’s

Client Management (minimum 5 years of experience)

Fund management, Application implementation& support

Team Management Bangalore (70%)& Mumbai (30%) this may vary.

Setting up the team& Managing the COE& driving the technical projects.

Financial/Regulatory Data collection, transformation, reporting

People managing these customer queries / issues will have to be trained to understand the products and services, own and be accountable to the issues/requests coming to them and help solve them.

Need Sr. Manager/Director level person – To guide the team delivering above support to end users. Includes hiring, appropriate training support, performance management, liaison with onshore management while providing local direction to the teams.

Excellent communication and interpersonal skills to handle conversations across all stake holders and at CXO levels.

Qualification

Bachelor’s degree, preferable Computers/IT

The Job responsibilities of the candidate shall include but not limited to the Job Description& to perform any other tasks/functions as required by the Company.