Conversion Officer

January 18, 2024
Application ends: April 30, 2024
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Job Description

About the job

Reference number: JR235534

Location: New Delhi, India

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 2

Salary: Competitive

We are looking for a Conversion Officer to join our team.

You will contribute to Kaplan’s success by providing industry-leading customer service to prospective students as well as their parents, guardians, or sponsors on study options at university partners in Canada and by helping students move from the initial stages of their application journey to enrolment. The successful candidate will have excellent customer service skills and will relish the opportunity to represent and cultivate a high-value, premium brand product.

A Detailed Job Description Can Be Viewed Here.

What you’ll bring to the role

  • A university degree
  • Demonstrable track record in a sales or customer service role and experience working towards team and individual targets
  • Enthusiasm for outbound sales and warm-calling, putting your influencing skills to good use
  • Excellent oral and written communication skills through telephone, email, WhatsApp, Skype and other platforms.
  • Strong attention to detail and ability to learn multiple products quickly
  • Exceptional customer service skills and a willingness to go the extra mile for students and their parents, sponsors, and guardians
  • An ability to prioritise effectively and manage time under pressure
  • A high level of administration and organisational skills
  • Patience and proven problem-solving skills
  • A high level of enthusiasm and personal commitment
  • The ability to work independently and to deadline
  • Cultural awareness and sensitivity
  • Willingness to work flexible hours where required (including some weekends during critical periods)

Also, desirable would be:

  • Experience using Salesforce CRM as a sales tool
  • Awareness of Canadian student visa requirements
  • Experience with international student recruitment to Canadian universities

What We Do

Kaplan Pathways, India Office, Delhi Following the parent company’s footsteps and its model to grow worldwide, the Kaplan India office was established in India 15 years ago and had grown tremendously since its inception. It’s added destinations, and teams across different functions and also houses some of the representatives of its partner universities. A team that is continuously growing and engaged! The people make it a happy place to come back to and we are always looking for like-minded people to join us. We work hard, have each other’s back, and believe in teamwork.

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

What We Offer

  • Contributory pension scheme
  • Medical insurance for self & dependent (company sponsored)
  • 23 days holiday plus national holidays
  • Working hours 37.5 per week
  • The opportunity to grow as part of a division in a successful multi-national education company

How To Apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 4th February 2024. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support

If you require support completing your application or wish to talk to someone about the role before applying, please complete the following form.

At Kaplan International Pathways, we’re dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Benefits found in job post

  • Medical insurance