English Telecaller

January 15, 2024
Urgent
Application ends: April 22, 2024
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Job Description

About the job

  • Customer Interaction:Respond promptly and professionally to customer inquiries via phone, email, or chat.Provide accurate information about products, services, and company policies.Issue Resolution:Resolve customer issues and complaints efficiently, escalating complex problems as needed.Ensure a high level of customer satisfaction through effective problem-solving.Order Processing:Assist customers with order placement, modifications, and cancellations.Collaborate with other departments to address inventory or shipment issues.Product Knowledge:Stay informed about the company’s products and services to provide accurate information to customers.Update product knowledge through training sessions and materials provided by the company.Documentation and Record Keeping:Maintain accurate and detailed records of customer interactions, transactions, and complaints.Provide feedback and suggestions for process improvements based on customer interactions.Customer Feedback:Collect and analyze customer feedback to identify trends and areas for improvement.Share insights with the management team to enhance overall customer experience.Communication:Collaborate with cross-functional teams to communicate customer needs and feedback.Contribute to the development of customer service policies and procedures.Adherence to Policies and Procedures:Adhere to company policies, procedures, and ethical standards.Follow established guidelines for handling customer interactions and maintaining confidentiality.
  • Qualifications and Skills:
  • High school diploma or equivalent; additional education or training is a plus.Proven customer service experience.Excellent communication and interpersonal skills.Strong problem-solving abilities.Ability to work in a fast-paced environment.Familiarity with customer service software and CRM systems.Ability to handle stressful situations with patience and professionalism.
  • This job description is a general overview and may be subject to change based on the specific needs of the call